Privacy Policy
This Privacy Policy describes how SatRas (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website or make a purchase from our online store.
We are committed to protecting your privacy and ensuring your personal information is handled responsibly and securely.
Collecting Personal Information
When you visit our website, we collect certain information about your device, your interaction with the website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, “Personal Information” refers to any information that can identify you as an individual.
1. Device Information
Examples of Personal Information Collected: Web browser version, IP address, Time zone, Cookie information, Pages or products viewed, Search terms, Website interaction behavior
Purpose of Collection: To ensure the website loads properly, improve user experience, and analyze website performance for optimization.
Source of Collection: Collected automatically through cookies, log files, web beacons, tags, or pixels.
Disclosure for Business Purpose: Shared with our website platform provider (e.g., Shopify) and analytics partners such as Google Analytics.
2. Order Information
Examples of Personal Information Collected: Name, Billing address, Shipping address, Email address, Phone number, Payment details
Purpose of Collection: To process orders, complete payments, arrange shipping, send order confirmations, provide invoices, communicate with customers, and prevent fraud.
Source of Collection: Collected directly from you when you place an order.
Disclosure for Business Purpose: Shared with: Shopify (store platform) Payment gateways (e.g., CC Avenue, Paytm, Razorpay or applicable providers) Shipping and logistics partners
3. Customer Support Information
Examples: Name, contact details, order information, and issue details.
Purpose: To respond to queries and provide customer support.
Sharing Personal Information
We share your Personal Information only with trusted service providers necessary to operate our business, including: Website hosting providers, Payment processors, Logistics partners
Analytics and advertising platforms
We may also disclose information if required to comply with legal obligations or protect our rights.
Behavioral Advertising
We may use your Personal Information to provide relevant marketing communications and advertisements.
For example:
• We use Google Analytics to understand customer behavior.
Google’s privacy policy: https://policies.google.com/privacy
• We may use advertising platforms such as Facebook and Google Ads.
You may opt out of targeted advertising through:
Facebook Ads Settings
Google Ads Settings
Digital Advertising Alliance: http://optout.aboutads.info
Using Personal Information
We use your Personal Information to: Offer products for sale, Process payments, Ship and fulfill orders, Provide customer service, Inform you about new products, offers, and updates (if you opt in)
Data Retention
We retain your Personal Information for our records unless and until you request deletion, subject to legal and accounting requirements.
Cookies
Cookies are small data files stored on your device to enhance your browsing experience.
We use cookies for: Website functionality, Performance tracking, Advertising and marketing, Analytics
You can manage cookies through your browser settings. Disabling cookies may affect website functionality.
For more information about cookies, visit: www.allaboutcookies.org
Your Rights
Depending on your location, you may have rights to: Access your personal data, Request correction, Request deletion, Withdraw consent, To exercise these rights, please contact us using the details below.
Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at care@satras.in or 9034911109
We will get back to you as soon as possible!
Company Office:
Ridun Naturals Private Limited 9IDC, Bharat Iron Foundation, Hisar - 125005